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IT Service Management according to ISO/IEC 20000 is designed to give professionals the knowledge they need to navigate the large selection of IT best practice frameworks available today. This qualification program is suitable for a wide variety of IT professionals, at all levels, who are involved in the quality improvement of IT Services and ITSM.

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The skill-based broad approach to IT frameworks has earned EXIN’s ISO/IEC 20000 certification program an official status within the ITIL V3 Qualification Scheme. The complementary status awarded to the ISO/IEC 20000 certification grants one ITIL V3 credit to successful ISO Foundation candidates which can then contribute to ITIL V3 Expert certification.

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ITIL V3 opens its doors

The successful outcome of this assessment will be the recognition of these certifications as 'Complementary Qualifications' and the awarding of credits within the scheme. The Foundation certificate in IT Service Management according to ISO/IEC 20000 qualification was jointly developed and is offered by both EXIN and TÜV SÜD Akademie as part of a broad portfolio of IT Service Management and Quality Management certifications.

The ‘Complementary Qualifications Scheme’ is an initiative run by The APM Group in association with itSMF International and its International Qualifications and Certifications Committee (IQC). The scheme allows all Licensed Exam Institutes to submit certifications for assessment by a panel of experts at the IQC for their relevance and the supplementary content they offer to the existing V3 portfolio of examinations and certifications.

All paths to excellence

The focus on skills and competencies offered by the ISO/IEC 20000 Qualification Program makes it a valuable addition to the renowned ITIL Qualification Scheme used by many of the world’s top businesses and organizations. We are very proud that candidates now widely benefit from the many certification options available on their path to personal career development.” EXIN Sales Director Aldo van Duivenboden said, “The Complementary Qualifications Scheme initiated by The APM Group is an innovative approach to integrating the complex world of IT best practices.